How Information Technology Can Improve Services Offered By Maseno University College

Abstract

MUC lacks proper information network within and between its campuses. If a proper information network is e~tablished between the campuses, then many man-hours would be saved and utilised effectively in other sections of the University to bring about efficiency in the provision of services. The dissertation aims at showing how IT/IS can bring about efficiency and effectiveness in MUC. Currently, the services provided are slow, inaccurate, inconsistent,lacking in integrity and laborious. A change·from a purely manual system to that. supported by IT/IS would bring about improvement and increase productivity. Information has been gathered through extensive literature review. I also conducted .in'terv i ews at various departments at the University of Salford to gather more information. My experience as an employee of MUC has also proved very useful for this work. This dissertation has tried to explore the range of servaoes that an information network can provide to an institution like MUC that has academic, administrative and business objectives to achieve. It is hoped that it will be both an insight and an inspiration to the administration of MUC to consider having a moderrt information system.