Effect of Iso 9001 Implementation Aspect of Leadership And Customer Focus On Performance of Tvet Institutions in Western Region, Kenya

Abstract

ational Organization for Standardization 9001 Quality Management System (QMS) have appliedaround the world and in all sectors ofthe economy. QMS was initially designed for acturing sector and have recently become a popular choice for educational systems wide.QMS have been a target in performance contracts for all public institutions in Kenya. ite the fact that ISO 9001 have been implemented by many public institutions, only 43% of ical vocational education and training institutions have been ISO 9001 certified. Prior es have focused on ISO 9001 implementation in SME's, universities and manufacturing rs in Kenya but have ignored specific leadership and customer focus aspects in its ementation in TVET institutions in the western region of Kenya. Therefore the relationship een leadership and customer focus aspects in ISO 9001 implementation and performance of T institutions is not known. The main study purpose is to determine effect of ISO 9001 lementation on performance of TVET institutions in western region of Kenya. Specific ctives are to: establish effect of leadership on performance of TVET institutions western on of Kenya and establish effect of customer focus on performance of TVET institutions ern region in Kenya. The study is guided by leadership for quality theory in a conceptual ework where leadership and customer focus are independent variables and performance is dependent variable. The study used correlation survey design with a target population of 1: 7466 students; and 595 staff. A sample of 366 (339 students and 27 staff) were generated ugh stratified sampling. Questionnaires were used to collect primary data and were reliable = 0.729). Using regression analysis, results showed that leadership (Bl = -.244, P = .000) and tomer focus (B2 = -.387, P = .000) aspects of ISO 9001 implementation have significant ative relationship with performance meaning both leadership and customer focus reduced ormance. The study concludes that leadership and customer focus aspects of ISO 9001 plementation have a significantly negative effect on performance of TVET institutions in stern region of Kenya. The study recommends that TVET institutions should improve dershipand customer focus aspects of ISO 9001 implementation in order to achieve improved rformance. The study is significant to the management of TVET institutions and adds to the dy of knowledge to academicians in the field of strategic management and Total Quality anagement.