WORKPLACE ENVIRONMENT INFLUENCE ON EMPLOYEE SATISFACTION IN STAR RATED HOTELS IN KISUMU CITY, KENYA

Abstract

Purpose: This paper present findings of a study whose purpose was aimed at establishing the effect of workplace settings on satisfaction of employees in star rated hotels in Kisumu City, Kenya. Methodology: Cross-sectional survey reserach design was adopted. The sample size for study was 184 employees sampled from a taget population of 396 employees through stratified random sampling . A pretest study was used to validate the structured questionnaires used to collect data and were distributed to the sampled size. Reliability was ensured by use of Cronbach’s Alpha test. Responses from respondents were coded and analyzed descriptively while inferential statistics were also used. Findings: The results of the study revealed that workplace settings significantly affect employee satisfaction (p= 0.005). Regression analysis results (R 2 = 0.417), illuminated that attributes of a job explains for 41.7% changes to employee satisfaction in star rated hotels. Unique Contribution to theory, Practice and Policy: The study applauds significantly contributes to the literature on hotel approaches, practices and strategies that revolve about improving employees’ workplace circumstances so as to advance employee satisfaction in hotel sector. The study recommends that hotels should develop and improve workplace policies that are aimed at contributing to employee satisfaction as way of improving quality service and performance.