dc.contributor.author | Michael Murimi | |
dc.date.accessioned | 2020-12-03T06:55:35Z | |
dc.date.available | 2020-12-03T06:55:35Z | |
dc.date.issued | 2020-07-24 | |
dc.identifier.uri | https://repository.maseno.ac.ke/handle/123456789/3220 | |
dc.description.abstract | Purpose: This paper present findings of a study whose purpose was aimed at establishing the
effect of workplace settings on satisfaction of employees in star rated hotels in Kisumu City,
Kenya.
Methodology: Cross-sectional survey reserach design was adopted. The sample size for study was
184 employees sampled from a taget population of 396 employees through stratified random
sampling . A pretest study was used to validate the structured questionnaires used to collect data
and were distributed to the sampled size. Reliability was ensured by use of Cronbach’s Alpha test.
Responses from respondents were coded and analyzed descriptively while inferential statistics
were also used.
Findings: The results of the study revealed that workplace settings significantly affect employee
satisfaction (p= 0.005). Regression analysis results (R
2 = 0.417), illuminated that attributes of a
job explains for 41.7% changes to employee satisfaction in star rated hotels.
Unique Contribution to theory, Practice and Policy: The study applauds significantly
contributes to the literature on hotel approaches, practices and strategies that revolve about
improving employees’ workplace circumstances so as to advance employee satisfaction in hotel
sector. The study recommends that hotels should develop and improve workplace policies that are
aimed at contributing to employee satisfaction as way of improving quality service and
performance. | en_US |
dc.publisher | ajpojournals | en_US |
dc.subject | Hotel physical settings, Job characteristics, hotel work settings, employee satisfaction, star rated hotels, Kisumu City | en_US |
dc.title | WORKPLACE ENVIRONMENT INFLUENCE ON EMPLOYEE SATISFACTION IN STAR RATED HOTELS IN KISUMU CITY, KENYA | en_US |
dc.type | Article | en_US |