Effect of information communication and technology adoption on employee performance. A case of employees of Kisumu county Government

Abstract

ICT has been defined as a broad-based technology (including its methods, management and application) that supports the creation, storage, manipulation and communication of information. In a landscape where organizations strive for efficiency and competitive edge, navigating technology adoption strategies becomes pivotal. This research delves into the correlation between Information Communication Technology (ICT) adoption and employee performance among Kisumu County Government employees. Numerous organizations grapple with technology choices to bolster efficiency and elevate employee performance for market competitiveness. The dearth of comprehensive data on specific technologies implemented and their integration within Kisumu County Government poses a knowledge gap. The absence of a holistic understanding of how technology types are integrated across departments impedes effective decision-making for technology adoption in the Kisumu County Government. This study aimed to assess the impact of technological infrastructure, technological skills, and technology management support on employee performance among the workforce in Kisumu County Government. The significance of this study lies in its illumination of the critical relationship between technology adoption and employee performance within the Kisumu County Government, offering valuable insights for policymakers and stakeholders to make informed decisions regarding technology integration and its impact on organizational efficiency. Justification stems from the current dearth of comprehensive data on specific technologies implemented and their effects within governmental settings, highlighting the pressing need for empirical evidence to guide strategic technological advancements for enhanced workforce productivity. Guided by resource-based theory, the hypothesis centered on the positive relationship between technology adoption factors and employee performance. Employing a quantitative approach with a descriptive research design, the study surveyed 375 respondents using a structured questionnaire. The census sampling method ensured a comprehensive sample representation. The study revealed significant insights: technological adoption accounted for a notable 36.1% variance in employee performance (R square = 0.361, F(3, 366) = 68.885, p < .05). Notably, technological infrastructure and skills positively impacted employee performance (B=.490, B=.263, respectively, p < .05), while technological management support did not significantly affect performance (B=0.061, p > .05).The findings have substantial implications. Policymakers, scholars, and stakeholders can leverage this data for informed decision-making and policy formulation on technology’s role in augmenting employee performance. The findings are important to policymakers, scholars, academicians and future researchers and other stakeholders for purposes of increased investment in ICT, advocacy on ICT budgetary allocation and adoption support, for policy formulation and decision-making on the role of technology in enhancing employee performance. The study recommends increased investments on ICT infrastructure, training and capacity building of staffs on ICT skills to improve utilization and enhanced management support and commitment for ICT adoption and utilization. Expanding similar research to other counties, exploring technological infrastructure's influence on organizational performance, investigating technological management support's correlation with value for money in Kenyan counties. The study contributes crucial insights into the nexus between technology integration and workforce productivity in a governmental context and underline the significance of technological infrastructure and skills in enhancing employee performance, prompting avenues for further exploration and informed decision-making within organizational settings.