| dc.contributor.author | George Otieno Obonyo, David Omondi Okeyo, Oscar Ouma Kambona | |
| dc.date.accessioned | 2020-12-02T11:59:27Z | |
| dc.date.available | 2020-12-02T11:59:27Z | |
| dc.date.issued | 2016 | |
| dc.identifier.uri | https://repository.maseno.ac.ke/handle/123456789/3192 | |
| dc.description.abstract | ICTs are considered strategic tool for business management worldwide and fast finding wider application within the hotel
industry. However, their use has not always been fruitful due to poor application of the ICTs. This study therefore sought
to determine management practices that influence actual ICT application among three to five star hotels in Kenya. The
study adopted multiple case study approach to data collection where face-to-face interviews were conducted with 36 hotel
managers drawn purposefully from hotels 36 hotels in Nairobi and Coast regions in Kenya. The data was thematically
analysed and two themes namely operational management practices and human resource management practices identified
as influencing actual ICT application among three to five star hotels in Kenya. The study provide insights to hotel managers on management practices they should focus on concerning ICT use in hotels | en_US |
| dc.description.abstract | ICTs are considered strategic tool for business management worldwide and fast finding wider application within the hotel
industry. However, their use has not always been fruitful due to poor application of the ICTs. This study therefore sought
to determine management practices that influence actual ICT application among three to five star hotels in Kenya. The
study adopted multiple case study approach to data collection where face-to-face interviews were conducted with 36 hotel
managers drawn purposefully from hotels 36 hotels in Nairobi and Coast regions in Kenya. The data was thematically
analysed and two themes namely operational management practices and human resource management practices identified
as influencing actual ICT application among three to five star hotels in Kenya. The study provide insights to hotel managers on management practices they should focus on concerning ICT use in hotels | en_US |
| dc.subject | Management practice, Hotel, actual ICT application, Kenya | en_US |
| dc.subject | Management practice, Hotel, actual ICT application, Kenya | en_US |
| dc.title | Key management practices that influence actual ICT application among three to five star hotels in Kenya | en_US |
| dc.type | Article | en_US |
