Research in the quality of service delivery in public hospitals, Kenya

Abstract

The study reported in this paper purposed to establish the quality of service delivery in public hospitals in Kenya. The study assessed the quality of service delivery to malaria patients in wards for malaria patients in public hospitals. The medical staff and organizational factors were assessed for their role in the quality of service delivery to malaria patients. The study adopted a descriptive survey design. The study location was western region of Kenya (formerly western province). Target population comprised all public hospitals, with a sample size of 127 respondents, which included 31 in-patients and 96 medical staff drawn from 6 public hospitals. Stratified random sampling was the selection method used. The scope of the study focused in-patients suffering from malaria and medical staff on duty in wards for malaria patients involved in the study. Data was collected by use of questionnaires and analyzed using descriptive and inferential statistics. Hypotheses were tested by use of chi-square and multiple regression tools. Findings showed that there exists a relationship between organizational factors and the quality of service delivery.