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Now showing items 11-12 of 12
The relationship between customer service quality and customer loyalty among retail pharmacies in Western Kenya
(2012)
The sought to establish the effect of relationship quality on customer loyalty
among registered pharmaceutical firms in Western Kenya. The study used descriptive
research design in which multistage sampling technique ...
Construction and validation of consumer attitudes on biosecurity principles: A methodological perspective
(International Institute for Science, Technology & Education (IISTE), 2012)
The purpose of this study is to examine how companies could prepare themselves to deal effectively with
strategic issues affecting them with particular reference to the insurance industry in Kenya. This follows the
turbulent ...