Relationship between use of Information Communication Technologies (ICT) and the performance of small enterprises in Kisumu city

Abstract

Information communication technologies (ICT) offer options for developing and improving products to achieve a competitive edge in the marketplace. ICT is a key driver of business strategy and its efficiency and effectiveness is priority if survival and growth are critical to the enterprise. There seems, however, a challenge in its adoption and utility in developing economies. The reported study aimed at assessing the relationship between ICT adoption and the performance of small enterprises in Kisumu City. A survey of 144 small enterprises out of a population of 481 was conducted in this regard using questionnaires and interviews. Chi-square test (χ2), a statistical technique, was used to test the association between ICT adoption and small enterprise performance. The study found that over 50% of respondents had adopted ICT, though the adoption rate was relatively slow. There was a statistically …