Browsing School of Public health & Community Development by Subject ": Patient satisfaction, healthcare service delivery, total quality management"
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Assessment of patient satisfaction levels in a County Referral Hospital: A case of Busia County Referral Hospital
(Baraton Interdisciplinary Research Journal, 2017)In health care settings, excellence is measured in health outcomes and patient satisfaction. As part of monitoring and evaluation envisioned by health policy framework in Kenya, assessing patient satisfaction is one ...