Browsing School of Business and Economics by Subject ": Performance contracting, target setting, performance planning, performance monitoring and reporting, and citizen-centric service delivery"
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Does Performance Contracting Drive Citizen-centric Service Delivery: The Case of Huduma Centers’ in Kenya
(The International Journal of Business & Management, 2020)Public service delivery is a concept that has attracted a lot of interest in the discourse on performance management. Citizen-centric service delivery which assures that services reach individuals is however a concept ...