Browsing by Author "Billy Wadongo, Edwin Odhuno, Oscar Kambona, Lucas Othuon"
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Key performance indicators in the Kenyan hospitality industry: a managerial perspective
Billy Wadongo, Edwin Odhuno, Oscar Kambona, Lucas Othuon (Emerald Group Publishing Limited, 2010-10-26)Purpose – The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry. Design/methodology/approach – A cross-sectional survey research ...