Customer experience has been found to be a competitive edge for many hospitality industries. The growth and survival of many hotel industries depend on its ability to manage and create memorable experience. Research ...

Sustainable procurement sits under the umbrella of sustainability, which involves making decisions that maintain the right balance between the environment, society and economy to ensure long-term organizational success. ...

Public procurement system in Kenya has undergone significant developments. The purpose of this study was to determine the impact of different strategies adopted by public schools on their procurement processes. The research ...

Mortgage loans have become an important aspect of loan portfolio among commercial banks in Kenya. It is observed that commercial banks’ lending criteria are pro-cyclical. As a result, they are likely to underestimate the ...

Marketing strategies literature show that cost leadership strategies are important drivers of performance and competitive advantage among firms. However, there is no literature about radio broadcasting firms, the association ...

This paper examined the effect of Information Systems on revenue collection of Local Authorities in HomaBay, Kenya. Study objectives included establishing the relationship between internal control systems, Information ...

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The future of organizations: Musings of a Manager