The sought to establish the effect of relationship quality on customer loyalty among registered pharmaceutical firms in Western Kenya. The study used descriptive research design in which multistage sampling technique ...

The sought to establish the effect of relationship quality on customer loyalty among registered pharmaceutical firms in Western Kenya. The study used descriptive research design in which multistage sampling technique ...

Globally, service delivery has remained an issue of utmost concern among public organizations as it anchors key government operations. Statistics indicate that delivery of service in terms of health, sanitation and ...